A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Senses Electronics Private Limited
Field job
Indra Nagar, Bangalore
1 - 3 years Experience in Hardware / Network Engineer
Full Time
1. On-Site Technical Support:
o Travel to customer sites to troubleshoot and resolve hardware, software, and network issues.
o Perform installations, configurations, and upgrades of computer systems and peripheral equipment.
o Provide support for a variety of operating systems, including Windows, macOS, and Linux.
2. Preventive Maintenance:
o Conduct regular preventive maintenance on customer equipment to ensure optimal performance.
o Identify potential issues and take proactive steps to prevent service interruptions.
3. Customer Training and Assistance:
o Provide training to customers on the use of hardware, software, and network systems.
o Assist customers in optimizing their use of technology solutions.
4. Documentation and Reporting:
o Document all service activities, including troubleshooting steps, resolutions, and customer interactions.
o Prepare detailed reports on service visits, including recommendations for system improvements.
5. Collaboration and Communication:
o Communicate effectively with customers, providing updates on service status and issue resolution.
o Collaborate with other technical support teams and vendors to resolve complex issues.
o Escalate unresolved issues to higher-level support or specialized teams when necessary.
6. Inventory Management:
o Manage and maintain an inventory of spare parts, tools, and equipment necessary for field support activities.
o Ensure that all equipment is properly maintained and ready for deployment.
7. Compliance and Safety:
o Adhere to all company policies, procedures, and safety guidelines.
o Ensure compliance with customer site-specific regulations and requirements.
