We Are Hiring – L1 Technical Support (IT Help Desk)
We are looking for enthusiastic and customer-focused professionals to join our IT support team, handling international clients.
Role & Responsibilities:
Provide Level 1 (L1) technical support via calls, chat, and email
Handle basic troubleshooting and network issues
Log and manage tickets, ensuring timely resolution or escalation
Follow standard operating procedures (SOPs) for issue resolution
Escalate unresolved or complex issues to L2/L3 teams
Maintain clear communication with users and ensure positive customer experience
Key Requirements :
Minimum 6 months experience in IT Help Desk / Technical Support
Good communication skills (spoken & written English)
Basic knowledge of Windows OS, MS Office, and networking fundamentals
Willingness to work in a 5-day working setup (international process)