IT Technician/Network Technician

Scope of Responsibilities

1. Helpdesk & Support

• Provide Level 1 IT support.

• Resolve queries through the Helpdesk tool.

• Hardware and networking assistance.

• Ticket resolution with quality and accuracy.

Tally Administrator Responsibilities

Support & Operations

1. Provide support for Tally calls and resolve queries related to:

   • Accounts Department

   • Inventory Department

2. Tally installation on:

   • Server

   • Client PCs

3. Manage and maintain the Tally Server.

4. Create new companies in Tally.

5. Create and manage user usernames and passwords for all Tally companies.

6. Migration from old Tally versions to new versions.

7. Create and manage Tally voucher type rules for users.

8. Implement Tally TCP on both server and client PCs.

9. Break/reset Tally admin password if forgotten.

10. Create security roles for all Tally users.

11. Update Tally packages and new features on both server and client.

12. Provide support on Tally client PCs.

13. Resolve Tally errors.

14. Configure TCP files on all client PCs.

15. Tally rewrite solutions where required.

Infrastructure Management

Server Management

• Windows installation.

• Software installation.

• Outlook data backup and configuration.

• Daily server monitoring and proactive troubleshooting.

• Management of:

  • Data Center

  • Domain Server

  • Dialer Server

  • Tally / TDS Server

  • SAN Storage

  • Physical and Hyper-V Servers

Network & Devices

• Network configuration and maintenance.

• Local and network printer installation.

• Desktop support and monitoring.

• Local Area Network (LAN) infrastructure support.

• Desktop applications and environment maintenance.

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 5 years of experience.