IT Technician/Network Technician

About the Role

Looking for a hands-on L2 – IT Infrastructure & Network Engineer to manage and support IT infrastructure across multiple coworking/managed-office locations and client environments.

Top Priority – What We Actually Need

We need someone who can independently take ownership of day-to-day IT infrastructure operations across multiple sites. This is NOT a desktop-support-only role. The engineer will be expected to troubleshoot issues independently, identify the actual root cause, provide timely updates, maintain clear accountability, and take ownership until closure.

· Multiple office locations and client-specific IT environments

· Multiple ISP links – ILL, Broadband/DSL and static/public IP connectivity

· Routers, firewalls, managed switches and enterprise Wi-Fi

· VLAN-based network environments

· CCTV/NVR infrastructure

· Biometric and access-control systems

· Client IT teams, ISPs and third-party vendors

· Infrastructure audits, documentation and change management

· L1 → L2 escalation handling and Root Cause Analysis (RCA)

Core Responsibilities

Network & Infrastructure Operations

· Manage and troubleshoot LAN/WAN, TCP/IP, VLANs, DHCP, DNS, NAT, routing and switching.

· Configure and troubleshoot routers, firewalls, managed switches and enterprise wireless networks.

· Manage multiple ISP connections including ILL, Broadband/DSL, static/public IPs and failover links.

· Troubleshoot packet loss, latency, bandwidth, routing, VLAN and internet connectivity issues.

· Monitor ISP/network health and coordinate technical escalations with service providers.

Firewall, Switching & Wi-Fi

Hands-on exposure to technologies such as:

· Fortinet / FortiGate

· MikroTik

· Cisco / Meraki

· Grandstream networking

· Managed PoE & Non-PoE switches

· Enterprise wireless access points

Experience with equivalent enterprise networking products is acceptable if networking fundamentals are strong.

Multi-Site IT Operations

· Provide L2 support across multiple Synq.Work locations.

· Perform site visits across Delhi NCR whenever required.

· Support new office/site IT deployments and infrastructure handovers.

· Coordinate with internal teams, client IT teams, ISPs and vendors.

· Take ownership of escalations received from L1 engineers.

· Perform troubleshooting without unnecessary dependency on vendors/OEM support.

CCTV, Biometric & Access Control

· Basic configuration and troubleshooting of IP CCTV cameras and NVRs.

· Understanding of CCTV networking, IP addressing and recording/storage.

· Support biometric attendance and access-control infrastructure.

· Coordinate installation and troubleshooting with vendors where required.

Documentation, Audit & Change Management

· Maintain accurate network diagrams and site-wise infrastructure documentation.

· Maintain IP addressing, VLAN and network-device records.

· Maintain device configuration and infrastructure inventories.

· Perform periodic network/infrastructure health checks and audits.

· Document incidents and Root Cause Analysis (RCA).

· Follow proper Change Management before making production network/firewall changes.

· Ensure configuration changes are documented and approved.

Mandatory Technical Knowledge

Networking: TCP/IP | IPv4 | Subnetting | VLAN | DHCP | DNS | NAT | LAN/WAN | Static Routing | VPN | Trunk/Access Ports

Network Troubleshooting: Ping | Traceroute | Packet Loss | Latency | Gateway/DNS Troubleshooting | Bandwidth Troubleshooting | Basic Packet Analysis

Infrastructure: Firewalls | Routers | Managed Switches | Enterprise Wi-Fi | ISP Links | Static/Public IPs | Network Racks | Patch Panels | Structured Cabling

Operational Skills – Very Important

· Takes end-to-end ownership of assigned incidents and tasks, with timely status updates and clear accountability.

· Can independently identify whether an issue is related to LAN, WAN, firewall, ISP, switching, Wi-Fi or endpoint.

· Does not depend entirely on vendors for troubleshooting.

· Understands the difference between a temporary workaround and a permanent resolution.

· Can communicate professionally with clients and senior stakeholders.

· Can coordinate effectively with ISP NOCs and technical vendors.

· Maintains proper documentation instead of relying on verbal information.

· Understands the importance of production change control.

· Can prioritize P1/P2 incidents and work under operational pressure.

· Is comfortable supporting multiple sites rather than working only from a single desk/location.

Qualification & Experience

· 3–5 years of relevant hands-on experience in Network / IT Infrastructure Operations.

· Strong networking fundamentals are mandatory.

· Experience in a multi-site, coworking, managed-office, enterprise or MSP environment will be preferred.

· CCNA / Fortinet / MikroTik / Meraki or similar certifications are advantageous.

· Practical technical capability will be given higher priority than certifications alone.

· Immediate joiners or candidates with a short notice period will be preferred.

Technical Assessment

Shortlisted candidates will undergo a practical technical assessment covering:

· TCP/IP & Subnetting

· VLAN configuration/troubleshooting

· DHCP & DNS

· Firewall & NAT

· Routing & Switching

· ISP troubleshooting

· Wi-Fi troubleshooting

· Real-world network incident scenarios

Candidates should be capable of explaining how they would diagnose and resolve an issue, not just defining networking concepts.

• It is a Full Time Hardware / Network Engineer job for candidates with 3 - 6+ years Experience.