IT Technician/Network Technician

The IT Support & Technician will be responsible for maintaining the organization’s IT infrastructure, providing end-user support, troubleshooting hardware/software issues, and ensuring seamless day-to-day IT operations across departments.

Key Responsibilities

1. Technical Support

• Provide L1/L2 support for desktops, laptops, printers, and peripherals

• Troubleshoot hardware, software, and network issues in a timely manner

• Handle user queries via calls, emails, and in-person support

• Ensure minimal downtime and quick resolution of IT issues

2. System & Network Management

• Install, configure, and maintain operating systems (Windows/Mac)

• Manage LAN/WAN, Wi-Fi networks, and internet connectivity

• Monitor system performance and ensure uptime

• Coordinate with vendors for network and system-related issues

3. Asset & Inventory Management

• Maintain IT asset register (laptops, desktops, licenses, accessories)

• Track allocation, movement, and status of IT equipment

• Ensure proper documentation and compliance

4. Software & Access Management

• Install and update required software and applications

• Manage user IDs, email accounts, and access permissions

• Support CRM, HRMS, and other internal tools

5. Data Security & Backup

• Ensure regular data backups and system security protocols

• Install antivirus and ensure systems are protected

• Assist in implementing IT policies and compliance standards

6. Vendor Coordination

• Liaise with external vendors for AMC, repairs, and procurement

• Ensure timely servicing and issue resolution

7. Field Support (if applicable)

• Visit sites/branches for IT setup and troubleshooting

• Support sales offices, call centers, and project locations

Key Skills Required

• Strong knowledge of hardware, networking, and troubleshooting

• Understanding of operating systems and basic server management

• Familiarity with routers, switches, firewalls

• Good communication and problem-solving skills

• Ability to handle multiple requests and prioritize effectively

Educational Qualification

• Diploma / Bachelor’s Degree in IT, Computer Science, or related field

Key Performance Indicators (KPIs)

• Issue resolution TAT (Turnaround Time)

• System uptime and network availability

• User satisfaction score

• Asset tracking accuracy (No deviation)

• Preventive maintenance completion (Monthly/Quarterly)

Why This Role Matters

This role is critical to ensuring uninterrupted business operations by maintaining IT systems, enabling employee productivity, and supporting cross-functional teams across locations.

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 5 years of experience.