IT Technician/Network Technician

JOB DESCRIPTION (JD) – IT TECHNICIAN

Hospital: Dr Heal Pain Cure Hospital
Department: Information Technology (IT)
Job Title: IT Technician
Experience: 2–5 Years
Job Type: Full-Time
Location: HSR Layout, Bengaluru

1. Job Summary

Dr Heal Pain Cure Hospital is looking for a skilled and responsible IT Technician to maintain the hospital's IT infrastructure, computer systems, networking, software applications, and hardware devices. The candidate will provide technical support to all departments and ensure the smooth functioning of hospital systems with minimal downtime.

2. Key Responsibilities

A. Hardware and System Maintenance

• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT equipment.

• Troubleshoot hardware and software issues and provide timely resolutions.

• Perform routine system maintenance, updates, and preventive checks.

• Maintain records of IT assets, equipment allocation, and repairs.

B. Network and Internet Support

• Maintain LAN, Wi-Fi, routers, switches, and internet connectivity.

• Troubleshoot network connectivity issues across hospital departments and branches.

• Coordinate with internet service providers and external vendors when required.

• Support network connectivity for biometric attendance devices and other connected systems.

C. Software and Application Support

• Install, configure, and update operating systems and authorized software.

• Provide technical support for hospital management systems (HIMS), Arogya software, pharmacy billing software, and other applications used by the hospital.

• Troubleshoot login issues, application errors, and system performance problems.

• Coordinate with software vendors for technical issues, updates, and integrations.

D. CCTV, Biometric and Peripheral Devices

• Monitor and troubleshoot CCTV systems, DVR/NVR equipment, and camera connectivity.

• Maintain biometric attendance devices and ensure proper connectivity.

• Provide technical support for printers, barcode scanners, and other peripheral devices.

• Coordinate repairs and replacements whenever necessary.

E. Data Security and Backup

• Ensure regular data backups as per hospital policy.

• Follow cybersecurity practices, including antivirus updates and access control.

• Protect confidential hospital, employee, and patient information.

• Ensure only authorized personnel access systems and sensitive data.

• Report suspected security incidents, unauthorized access, or data loss immediately.

F. User Support and Documentation

• Provide technical assistance to doctors, nurses, receptionists, telecalling staff, accounts, HR, pharmacy, and other departments.

• Respond promptly to IT support requests and resolve technical issues.

• Maintain an IT complaint register, issue tracker, and resolution records.

• Prepare reports on system downtime, repairs, maintenance, and IT inventory.

• Guide employees on basic system usage and software-related issues.

G. Multi-Branch IT Support

• Provide IT support to the hospital's main location and other branches as assigned.

• Ensure proper connectivity and functioning of computers, networks, and IT devices across locations.

• Coordinate IT installations, upgrades, and maintenance activities.

3. Educational Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, Computer Applications, or a related field.

• Relevant technical certifications will be an added advantage.

4. Experience Requirements

• 2–5 years of experience in IT support, desktop support, or IT infrastructure maintenance.

• Experience in troubleshooting computers, printers, LAN, Wi-Fi, and software applications.

• Hospital or healthcare IT experience is preferred.

• Experience supporting HIMS, biometric systems, and CCTV is an advantage.

5. Required Technical Skills

• Windows operating systems and basic system administration.

• Computer hardware installation and troubleshooting.

• LAN, Wi-Fi, routers, switches, and basic networking.

• Printer, scanner, CCTV, and biometric device support.

• Software installation, updates, and troubleshooting.

• Basic cybersecurity, antivirus management, and data backup procedures.

• Knowledge of MS Office and IT asset management.

6. Required Competencies

• Strong troubleshooting and problem-solving skills.

• Good communication and coordination skills.

• Ability to prioritize urgent technical issues.

• Responsible handling of confidential information.

• Good documentation and time-management skills.

• Ability to work independently and support multiple departments.

7. Reporting Structure

Reports To: IT Manager / Operations Manager, as designated by management.

Coordinates With: Hospital Management, HR, Accounts, Operations, Doctors, Nurses, Pharmacy, Reception, Telecalling, and external IT vendors.

8. Key Performance Indicators (KPIs)

• Timely resolution of IT support tickets.

• Minimum avoidable system downtime.

• Proper functioning of network and IT infrastructure.

• Timely preventive maintenance of IT assets.

• Accuracy of IT inventory and maintenance records.

• Compliance with data security and backup procedures.

• Timely support for software installations and system upgrades.

9. Employment Requirements

• Full-time, on-site position.

• Willingness to travel between hospital branches when required.

• Availability to handle urgent technical issues as per hospital requirements.

• Strict adherence to hospital policies, data security standards, and confidentiality requirements.

To Apply: Contact the HR Department, Dr Heal Pain Cure Hospital, HSR Layout, Bengaluru.

Contact Number: 9035076121

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 6+ years Experience.