IT Technician/Network Technician

Job Summary:

The IT Executive will be responsible for managing and maintaining the agency’s IT infrastructure, ensuring smooth operation of recovery systems, data security, and supporting collection teams with technical tools and software.

Key Responsibilities:

1. System & Network Management

• Install, configure, and maintain computer systems, networks, and servers

• Ensure uninterrupted functioning of recovery software and databases

• Monitor system performance and troubleshoot issues

2. Software & Application Support

• Manage collection/recovery software (CRM, dialer systems, tracking tools)

• Provide technical support to recovery agents and staff

• Coordinate with software vendors for updates and bug fixes

3. Data Management & Security

• Maintain debtor/customer databases securely

• Perform regular data backups and recovery processes

• Ensure compliance with data protection and confidentiality policies

4. Technical Support

• Provide day-to-day IT support (hardware, software, email, login issues)

• Resolve system errors quickly to avoid downtime in recovery operations

• Train staff on using IT systems effectively

5. Reporting & Automation

• Generate MIS reports for management (collection performance, agent productivity)

• Automate reports and workflows where possible

• Maintain dashboards for real-time monitoring

6. Cybersecurity & Compliance

• Implement antivirus, firewall, and security measures

• Monitor for unauthorized access or data breaches

• Ensure systems comply with regulatory requirements

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field

• Knowledge of networking, hardware, and system administration

• Experience with CRM or collection software is a plus

• Basic knowledge of databases (SQL, Excel, reporting tools)

• Problem-solving and troubleshooting skills

• Understanding of data security practices

Preferred Experience:

• 1–3 years in IT support (experience in BFSI or recovery agency preferred)

• Familiarity with dialer systems and call center technology

Key Competencies:

• Strong analytical and technical skills

• Ability to work under pressure

• Good communication skills

• Attention to detail and data confidentiality

• It is a Full Time Hardware / Network Engineer job for candidates with 0 - 6 months of experience.