· Handle daily technical support activities on desktop and laptop support for the Qualcomm Team
· Maintain the office computer peripheral devices and resolve associated
Problems
· Perform the system changes adhered to organizational policies
· Installation of operating system and Hardware ( RAM, HDD Etc.,)
· Assembling and Dissembling the desktops
· Update the system as soon as new version of OS and software comes out
· Installing and Updating Anti-Virus in Office
· Conduct remote desktop troubleshoot to end-users
· Direct Unresolved issues to the next level of support person
· Resolving the Escalation calls in house employees
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