IT Hardware Engineer

Urgently Hiring IT & Dialer Executive

Department: Operations / IT Support

Location: [Taratala, Brace Bridge]

Employment Type: Full-Time

Experience: 2–5 years in a call centre / BPO environment

Job Summary

We are looking for a skilled Dialer Executive with hands-on experience

in VICIdial and GoAutoDial to manage, configure, and support outbound

and inbound dialer operations. The ideal candidate should have experience

handling call centre campaigns, setting up DID numbers, configuring dialer

systems, and troubleshooting connectivity and firewall-related issues.

The candidate must be comfortable working in a ••24×7 call centre

environment and open to all shifts••.

Key Responsibilities

Configure, manage, and maintain •VICIdial and GoAutoDial•• systems.

Set up and manage •outbound and inbound dialer campaigns••.

• Configure campaign settings, dialing modes, agent logins, call routing,

and campaign parameters.

Set up and manage •DID numbers•• for inbound calling and campaign

requirements.

Configure and troubleshoot •SIP trunks, extensions, and call routing••.

• Monitor dialer performance, call connectivity, agent availability, and

campaign operations.

Troubleshoot issues related to •call drops, one-way audio, registration

failures, and call connectivity••.

Work with •Fortinet Firewall•• for relevant network configuration,

troubleshooting, and connectivity requirements.

• Coordinate with telecom providers and internal IT teams for dialer and

network-related issues.

• Support the launch, modification, and closure of campaigns.

• Monitor system health and ensure smooth day-to-day dialer operations.

• Maintain campaign configurations, system documentation, and operational

reports.

• Provide technical support to operations teams and resolve issues within

agreed timelines.

• Ensure compliance with internal call centre processes and security

standards.

Required Skills & Experience

• 2–5 years of hands-on experience as a Dialer Executive / Dialer

Administrator / Dialer Support Executive in a call centre or BPO.

Strong working knowledge of •VICIdial and GoAutoDial••.

Experience setting up and managing •outbound and inbound campaigns••.

Practical experience with •DID number setup and management••.

Knowledge of •SIP, VoIP, extensions, call routing, and dialer

connectivity••.

Working knowledge of •Fortinet Firewall•• and basic network

troubleshooting.

• Experience troubleshooting dialer-related technical issues.

• Good understanding of call centre operations and campaign requirements.

• Ability to work independently and coordinate with multiple teams.

• Good communication, problem-solving, and analytical skills.

Preferred Qualifications

• Diploma / Graduate in IT, Computer Science, or a related field.

Experience supporting •24×7 international call centre operations••.

• Knowledge of Linux-based dialer environments.

• Familiarity with telecom providers, SIP trunking, and VoIP infrastructure.

Shift Requirement

••Must be willing to work in all shifts, including rotational shifts, night

shifts, weekends, and public holidays, as required by business operations.••

Ideal Candidate

A technically strong and operations-oriented professional who can

independently manage dialer systems, support inbound and outbound campaigns,

troubleshoot connectivity issues, and ensure uninterrupted call centre

operations.

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 6+ years Experience.