Helpdesk Executive (Office)

10,000 - 18,000 /month

Puthur Infotech Private Limited

Dodda Banaswadi, Bangalore

6+ months Experience in Hardware / Network Engineer

5 Openings

Full Time

All Education levels

Females Only

09:00 AM - 06:00 PM | 6 days working

Ticket Management: Receive, log, track, and prioritize incoming IT support calls, emails, and service requests (tickets) in a ticketing tool or CRM.
Call Coordination: Assign service calls to field engineers, technicians, or L2 support teams for speedy resolution.
Customer Communication: Provide regular updates to clients regarding service status, ETAs, and closure of issues.
SLA Compliance: Ensure all service requests are resolved within the defined Service Level Agreement (SLA) TAT (Turnaround Time).
Documentation: Maintain accurate records of calls, service reports, and inventory for spare hardware parts.
Technical Assistance: Provide Level 1 (L1) telephonic support for basic hardware (desktops, printers, CCTV) and network troubleshooting.
Vendor Coordination: Work with suppliers to arrange repairs or replacements for faulty equipment.

It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 6+ years Experience.

What qualifications and experience are required for this Helpdesk Executive (Office) position?
Ans : Candidates should have All Education levels with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Helpdesk Executive (Office) job ranges between ₹10,000-₹18,000 per month. This is a Full Time job.
What is the work schedule for this Helpdesk Executive (Office) job?
Ans : This Helpdesk Executive (Office) job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dodda Banaswadi, Bangalore.
How many vacancies are there for this Helpdesk Executive (Office) job?
Ans : There are 5 vacancies for this Helpdesk Executive (Office) role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-7 years of experience are eligible to apply for this Helpdesk Executive (Office) role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Helpdesk Executive (Office) position is Dodda Banaswadi, Bangalore.
What makes this Helpdesk Executive (Office) job a good opportunity?
Ans : This Helpdesk Executive (Office) job is a good opportunity as it offers a salary between ₹10,000-₹18,000 per month. This is a Full Time job and has 5 openings.