1. Hardware & Software Sales
Product Consultation: Help customers select laptops, desktops, printers, scanners, and IT peripherals based on their budget and technical needs.
Lead Generation & B2B/B2C Sales: Prospect new corporate, institutional, or walk-in retail clients, prepare quotations, and negotiate commercial terms.
Inventory & Vendor Management: Track stock levels, handle purchase orders, and coordinate with distributors or OEMs.
2. Technical Service & Repairs
Diagnostics & Troubleshooting: Identify and fix hardware/software issues in desktops, laptops, and enterprise servers (replacing RAM, SSDs, displays, keyboards, and batteries).
Assembling & Upgrades: Build custom PCs, upgrade components, perform BIOS/firmware updates, and run hardware health checks.
OS & Software Installation: Install and configure Windows/Linux operating systems, device drivers, and essential applications.
3. Networking & On-Site Support
Network Setup: Configure LAN, Wi-Fi routers, switches, and basic local office networks.
Annual Maintenance Contracts (AMC):Provide scheduled and on-site end-user support for corporate clients or local businesses.
Key Requirements & Skills
Technical Knowledge: Strong grasp of PC/laptop architecture, hardware parts, operating systems, and basic networking.
Experience: Typically 1 to 5 years of hands-on experience in IT hardware sales, tech support, or computer repair.
Communication & Soft Skills: Good customer-handling skills to explain technical issues in simple terms and close sales.
Mobility: A two-wheeler and valid driving license are often preferred for on-site client visits and service calls. [1]