1. HDO Field Engineer
Engineers manage the technical setup, customer service, and overall network activation.
Core Responsibilities: Installing Wi-Fi routers and Optical Network Terminals (ONT), configuring devices, and testing internet speeds.
Troubleshooting: Diagnosing connectivity issues, handling fiber splicing, and fixing service complaints on-site.
Customer Service: Explaining router usage to customers, ensuring high-quality installations, and closing tickets via mobile apps.
Qualifications: ITI, Diploma, or a Graduate degree.
Salary Range: Typically ₹26,000 to ₹31,000 (plus performance incentives).
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2. HDO Wireman (Technician)
Wiremen handle the physical groundwork and assist engineers to ensure a smooth installation process.
Core Responsibilities: Cable laying, routing fiber optic cables to the building, and securing wires safely.
Assistance: Helping the HDO Engineer with on-site equipment, drilling, and basic wiring tasks.
Qualifications: 10th pass minimum, though 12th pass and basic technical experience is preferred.