Desktop Support Engineer

Job Summary

We are looking for a technically skilled and responsible Desktop Support Engineer to provide end-user IT support and handle desktop, laptop, network, printer, CCTV, and basic IT infrastructure-related activities. The candidate should be comfortable with troubleshooting, onsite support, installations, preventive maintenance, and client coordination.

Key Responsibilities

Desktop & End-User Support

• Install, configure, troubleshoot, and maintain desktops and laptops.

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install and configure Windows OS, drivers, antivirus, and standard business applications.

• Troubleshoot system performance, boot, login, and peripheral-related issues.

• Provide remote and onsite technical support to users.

• Perform preventive maintenance and health checks of IT systems.

Network & IT Infrastructure Support

• Troubleshoot basic LAN, Wi-Fi, and Internet connectivity issues.

• Configure IP addresses, DNS, DHCP, and basic network settings.

• Troubleshoot network points, patch cords, switches, routers, and access points.

• Perform basic structured cabling, I/O termination, patching, and rack-related work.

• Coordinate with senior network engineers for advanced network issues.

CCTV Installation & Support

• Install, configure, and troubleshoot IP and Analog CCTV cameras.

• Handle DVR/NVR installation and configuration.

• Configure camera IP addresses, recording schedules, storage, and remote viewing.

• Troubleshoot camera offline, no-video, recording, playback, and connectivity issues.

• Perform CCTV camera mounting, alignment, testing, and basic cabling work.

• Check HDD/storage health and recording status.

• Configure CCTV access on desktop and mobile applications.

• Conduct preventive maintenance and health checks of CCTV systems.

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 2 years of experience.