Desktop Support Engineer

17,000 - 18,000 /month

Rsr Infotech Private Limited

Thane West, Thane

2 - 3 years Experience in Hardware / Network Engineer

2 Openings

Full Time

Skills Required

CCTV Monitoring

Computer Repair

IT Hardware

SQL

Job Highlights

Graduate and above

Males Only

09:00 AM - 06:30 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Desktop Support Engineer L2

Location: Thane

Working Days & Hours: Monday to Saturday, 9:00 AM to 6.30 PM

Working Status : Work from Office

Job Responsibilities :

 Provide first-level technical support for desktops, laptops, printers, and peripherals.

 Respond to user requests via calls, emails, or the ticketing system.

 Log, track, and resolve incidents within defined SLAs.

 Install, configure, and troubleshoot operating systems (Windows/Mac as applicable).

 Install and configure standard software and applications.

 Join computers to the domain and configure user profiles.

 Diagnose and replace faulty hardware components (RAM, HDD, keyboards, monitors, etc.).

 Coordinate warranty repairs or vendor support if needed.

 Perform basic troubleshooting of network connectivity — LAN, Wi-Fi, VPN.

 Configure network printers and shared resources.

 Assist in creating, modifying, or disabling user accounts and email IDs (under supervision of L2/L3 or IT admin & Manager).

 Reset passwords and manage basic access permissions.

 Perform routine health checks on desktop systems.

 Ensure antivirus, patches, and updates are applied.

 Maintain accurate records of issues, solutions, and asset movement.

 Update tickets and prepare basic reports as required.

 Escalate unresolved issues to L2/L3 engineers or relevant teams.

 Follow up on escalated tickets to ensure closure.

 Follow company IT policies, data security, and asset management guidelines.

 Report any potential security incidents.

 Assist in deployment activities like hardware refresh, software rollouts, and office moves.

Experience : 2 to 3 Years

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 2 - 3 years of experience.

More about this Desktop Support Engineer job

What skills and experience do you need for this Desktop Support Engineer job?
Ans : To apply for this Desktop Support Engineer job, candidates should have skills like CCTV Monitoring, Computer Repair, IT Hardware, SQL along with 2-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹18,000 per month in this Desktop Support Engineer position.
What are the working days and timings for this job?
Ans : This Desktop Support Engineer job has 6 days working days and timings from 09:00 AM - 06:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-3 years of experience can apply for this Desktop Support Engineer job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Desktop Support Engineer, you will work on skills like CCTV Monitoring, Computer Repair, IT Hardware, SQL.
Where is this job located?
Ans : This Desktop Support Engineer job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like CCTV Monitoring, Computer Repair, IT Hardware, SQL along with 2-3 years of experience is ideal for this Desktop Support Engineer job.
Why should you apply for this Desktop Support Engineer job?
Ans : This Desktop Support Engineer job offers a salary between ₹17,000-₹18,000 per month. This is a Full Time opportunity and has 2 openings available.