Desktop Support Engineer

Key Responsibilities:

 Provide first-level technical support for desktops, laptops, printers, and peripherals.

 Respond to user requests via calls, emails, or the ticketing system.

 Log, track, and resolve incidents within defined SLAs.

 Install, configure, and troubleshoot operating systems (Windows/Mac as applicable).

 Install and configure standard software and applications.

 Join computers to the domain and configure user profiles.

 Diagnose and replace faulty hardware components (RAM, HDD, keyboards, monitors, etc.).

 Coordinate warranty repairs or vendor support if needed.

 Perform basic troubleshooting of network connectivity — LAN, Wi-Fi, VPN.

 Configure network printers and shared resources.

 Assist in creating, modifying, or disabling user accounts and email IDs (under supervision of L2/L3 or IT admin & Manager).

 Reset passwords and manage basic access permissions.

 Perform routine health checks on desktop systems.

 Ensure antivirus, patches, and updates are applied.

 Maintain accurate records of issues, solutions, and asset movement.

 Update tickets and prepare basic reports as required.

 Escalate unresolved issues to L2/L3 engineers or relevant teams.

 Follow up on escalated tickets to ensure closure.

 Follow company IT policies, data security, and asset management guidelines.

 Report any potential security incidents.

 Assist in deployment activities like hardware refresh, software rollouts, and office moves.

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 3 years of experience.