Desktop Support Engineer

17,000 - 18,000 /month

Rsr Infotech Private Limited

Thane West, Mumbai

1 - 2 years Experience in Hardware / Network Engineer

2 Openings

Full Time

Skills Required

CCTV Monitoring

Computer Repair

IT Hardware

IT Network

Job Highlights

Graduate and above

Males Only

10:00 AM - 07:00 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Job Description

Job Responsibilities :

 Provide first-level technical support for desktops, laptops, printers, and peripherals.

 Respond to user requests via calls, emails, or the ticketing system.

 Log, track, and resolve incidents within defined SLAs.

 Install, configure, and troubleshoot operating systems (Windows/Mac as applicable).

 Install and configure standard software and applications.

 Join computers to the domain and configure user profiles.

 Diagnose and replace faulty hardware components (RAM, HDD, keyboards, monitors, etc.).

 Coordinate warranty repairs or vendor support if needed.

 Perform basic troubleshooting of network connectivity — LAN, Wi-Fi, VPN.

 Configure network printers and shared resources.

 Assist in creating, modifying, or disabling user accounts and email IDs (under supervision of L2/L3 or IT admin & Manager).

 Reset passwords and manage basic access permissions.

 Perform routine health checks on desktop systems.

 Ensure antivirus, patches, and updates are applied.

 Maintain accurate records of issues, solutions, and asset movement.

 Update tickets and prepare basic reports as required.

 Escalate unresolved issues to L2/L3 engineers or relevant teams.

 Follow up on escalated tickets to ensure closure.

 Follow company IT policies, data security, and asset management guidelines.

 Report any potential security incidents.

 Assist in deployment activities like hardware refresh, software rollouts, and office moves.

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 1 - 2 years of experience.

More about this Desktop Support Engineer job

What skills and experience do you need for this Desktop Support Engineer job?
Ans : To apply for this Desktop Support Engineer job, candidates should have skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Desktop Support Engineer job ranges between ₹17,000-₹18,000 per month. This is a Full Time job.
What is the work schedule for this Desktop Support Engineer job?
Ans : This Desktop Support Engineer job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many vacancies are there for this Desktop Support Engineer job?
Ans : There are 2 vacancies for this Desktop Support Engineer role.
Which candidates are eligible to apply?
Ans : Candidates with a Graduate and above qualification and 1-2 years of experience are eligible to apply for this Desktop Support Engineer role. Only male candidates are eligible.
What are the key responsibilities of this Desktop Support Engineer job?
Ans : As a Desktop Support Engineer, key responsibilities include skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network. This role is part of Hardware / Network Engineer category.
What is the job location for this position?
Ans : The job location for this Desktop Support Engineer position is Thane West, Mumbai.
Who is the right fit for this Desktop Support Engineer job?
Ans : A candidate having skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network with 1-2 years of experience is the right fit for this Desktop Support Engineer job.
What makes this Desktop Support Engineer job a good opportunity?
Ans : This Desktop Support Engineer job is a good opportunity as it offers a salary between ₹17,000-₹18,000 per month. This is a Full Time job and has 2 openings.