Desktop Support Engineer

19,000 - 20,000 /month

Rsr Infotech Private Limited

Ambivli, Mumbai

3 - 4 years Experience in Hardware / Network Engineer

2 Openings

Full Time

Skills Required

CCTV Monitoring

Computer Repair

IT Hardware

IT Network

Job Highlights

Graduate and above

Males Only

09:30 AM - 06:30 PM | 6 days working

PAN Card, Aadhar Card, Bank Account

Job Description

Job Summary -

We are looking for a skilled and customer-focused Desktop Support Engineer (L2) to provide technical support for end-user devices, applications, and IT infrastructure. The candidate should be capable of troubleshooting hardware, software, networking, Microsoft 365, Active Directory, and endpoint-related issues while ensuring timely resolution of incidents and adherence to SLA.

Key Responsibilities

• Provide Level 2 support for desktops, laptops, printers, scanners, and peripheral devices.

• Install, configure, and troubleshoot Windows 10/11, Microsoft Office 365, Outlook, and business applications.

• Manage Active Directory user accounts, password resets, domain joining, and user permissions.

• Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and network connectivity issues.

• Install, configure, and troubleshoot local and network printers.

• Handle incidents and service requests through the IT ticketing system and maintain proper documentation.

• Perform system upgrades, OS patch management, software deployment, and preventive maintenance.

• Configure laptops/desktops and provide remote support using remote access tools. • Support Microsoft 365 services, OneDrive, Exchange Online, and Azure VPN connectivity.

• Maintain IT asset inventory and coordinate with the L3 team or vendors for complex technical issues.

• Ensure high user satisfaction by resolving issues within defined SLA timelines

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 3 - 4 years of experience.

More about this Desktop Support Engineer job

What skills and experience do you need for this Desktop Support Engineer job?
Ans : To apply for this Desktop Support Engineer job, candidates should have skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network along with 3-4 years of experience.
What salary is offered for this Desktop Support Engineer job?
Ans : The salary for this Desktop Support Engineer job ranges between ₹19,000-₹20,000 per month.
What are the working days and timings for this job?
Ans : This Desktop Support Engineer job has 6 days working days and timings from 09:30 AM - 06:30 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambivli, Mumbai.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 3-4 years of experience can apply for this Desktop Support Engineer job. Only male candidates can apply.
What does the role of Desktop Support Engineer involve?
Ans : As a Desktop Support Engineer, your work will involve skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network. This role is part of Hardware / Network Engineer category.
Where is this job located?
Ans : This Desktop Support Engineer job is located in Ambivli, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like CCTV Monitoring, Computer Repair, IT Hardware, IT Network along with 3-4 years of experience is ideal for this Desktop Support Engineer job.
Why should you apply for this Desktop Support Engineer job?
Ans : This Desktop Support Engineer job offers a salary between ₹19,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.