A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
18,000 - 20,000 /month
Rsr Infotech Private Limited
Ambivli, Mumbai
1 - 2 years Experience in Hardware / Network Engineer
Full Time
Key Responsibilities
• Provide L1 support for desktops, laptops, printers, scanners, and peripherals.
• Troubleshoot Windows 10/11, MS Office, Outlook, and basic software issues.
• Perform basic hardware troubleshooting and system setup.
• Install and configure operating systems, software, and applications.
• Support Active Directory tasks such as password resets and domain joining.
• Troubleshoot basic LAN, Wi-Fi, VPN, and network connectivity issues.
• Install and troubleshoot local and network printers.
• Create, update, and close incidents/service requests through the IT ticketing system.
• Provide remote support to users using remote access tools.
• Assist with software updates, OS patch management, and preventive maintenance. • Maintain IT asset records and update system documentation.
• Escalate complex technical issues to the L2/L3 team or vendors.
• Ensure user issues are resolved within defined SLA timelines.
Required Skills
• Windows 10/11 Troubleshooting
• MS Office & Outlook
• Basic Active Directory
• Basic Networking – TCP/IP, LAN, Wi-Fi, DNS, DHCP, VPN
• Hardware & Software Troubleshooting
• Printer Troubleshooting
• IT Ticketing/ITSM Tools
• Remote Support Tools
• Good communication and customer support skills
Qualifications
• Bachelor's degree in computer science, Information Technology, or related field.
• 1–2 years of experience in Desktop/IT Support.
