Desktop Support Engineer

Key Responsibilities

• Install and configure Windows operating systems on desktops and laptops.

• Configure and troubleshoot Microsoft Outlook (email setup, PST/OST issues, profile creation).

• Provide desktop and laptop troubleshooting for hardware and software issues.

• Deliver L1 technical support to end users through calls, emails, or in-person assistance.

• Create, modify, and manage user accounts in Active Directory.

• Diagnose and resolve RAM, SSD, and other hardware-related issues.

• Configure and support FTP (File Transfer Protocol) for secure file transfers.

• Manage IT asset allocation, tracking, and inventory (laptops, desktops, accessories).

• Install, upgrade, and replace hardware components such as RAM and SSDs.

• Perform software installation, updates, and basic system maintenance.

• Troubleshoot printers, network connectivity, and peripheral devices.

• Maintain documentation of support tickets and asset records.

Required Skills

• Good knowledge of Windows 10/11 installation and configuration.

• Experience with Microsoft Outlook configuration and troubleshooting.

• Understanding of Active Directory (user creation, password reset, account unlock).

• Knowledge of desktop hardware (RAM, SSD, HDD, motherboard, peripherals).

• Basic networking knowledge (IP, DNS, LAN, FTP).

• Experience in IT asset management.

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 4 years of experience.