
User Support: Provide first/second-level technical support for hardware (PCs, printers, peripherals) and software (OS, apps) issues, remotely and in-person.
Installation & Configuration: Set up, install, configure, and upgrade new hardware and software for users and workstations.
Troubleshooting: Diagnose and resolve technical problems, including connectivity, system errors, and performance issues.
System Maintenance: Perform routine maintenance, security updates, and monitor network reliability.
Asset Management: Maintain inventory of IT assets (hardware, software licenses) and manage procurement/retirement.
User Training: Educate staff on new software, IT policies, and best practices.
Documentation: Log issues, document procedures, and contribute to knowledge bases.