
User Support: Respond to helpdesk tickets (phone, email, in-person) for technical issues.
Installation & Configuration: Set up new computers, software, printers, and peripherals.
Troubleshooting: Diagnose and fix hardware, software (OS, applications), and network connectivity problems.
Maintenance: Perform updates, upgrades, and regular system health checks.
Inventory Management: Track hardware, software, and licenses, and manage procurement.
Security: Implement security measures and manage user access/permissions.
Documentation: Record issues, resolutions, and procedures in a ticketing system.
User Training: Provide guidance and basic training to end-users