
User Support: Provide 1st/2nd level support for hardware (desktops, laptops, printers, phones) and software (OS, applications) issues.
Installation & Configuration:
Set up new computers, peripherals, and software, and manage upgrades
.
Troubleshooting: Diagnose and resolve network connectivity, system failures, and application errors.
System Maintenance: Apply updates, patches, and manage security software.
Inventory & Procurement: Track IT assets, identify supply needs, and coordinate purchases.
Documentation: Log all support requests, solutions, and maintenance tasks in a ticketing system.
User Training: Orient new users and provide guidance on system usage.
Escalation: Hand off complex issues to higher-level IT teams.