A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
17,000 - 21,000 /month
Nexera People Solutions Private Limited
Jawahar Nagar, Jaipur
1 - 3 years Experience in Hardware / Network Engineer
Full Time
Role : Desktop Support Engineer
Work Location : Fortis Hospital , Jaipur
Shift : 6 days Rotational shift
Required Skills:
• Handle computer hardware, operating system, mail client, Network configuration & office application.
• Analytical problem-solving areas
• Can be able to installation, configuration of systems/ Printers and other peripherals.
• Coordinate with Warranty vendors for Break fix of desktops and laptops.
Roles & Responsibilities
Attend to all Incidents within the scope of PARTNER as allocated by Helpdesk Engineers.
• Escalate the Calls beyond knowledge to Incident Manager.
• Update Incident Manager on Call Status, Call Closure along with RCA/ Resolution Details,
• Update Antivirus Signatures & OS/Application Patches.
• Update Shift In charge/Program Manager about P4 Incidents,
• Provide Standby after taking prior approvals from Team Leader.
• Track pending calls for any follow-up action.
• Be familiar with all the printers and their installation procedures.
• Able to manage VC, Projector, Voice/ data related activity.
• Must be trained in end users’ application and device support
Hands-on experience with ticketing tools for tracking issues and managing service requests.
