Job Title: Desktop Support Engineer
Company: Mswipe Technologies
Experience: 3+ Years
Salary: Up to ₹25,000 per month (depending on interview performance)
Job Location: Lower Parel, Mumbai
Job Responsibilities:
- Provide desktop and laptop hardware/software support.
- Install, configure, and troubleshoot Windows operating systems and desktop applications.
- Diagnose and resolve hardware, software, printer, and peripheral issues.
- Configure and troubleshoot Outlook, MS Office, and email-related issues.
- Provide user support for network connectivity, LAN/Wi-Fi, VPN, and basic networking.
- Install and configure new systems, software, and IT devices.
- Handle user account management and password resets.
- Maintain IT assets and documentation.
- Coordinate with internal IT teams/vendors for issue resolution.
- Ensure timely closure of support tickets as per SLA.
Required Skills:
- Minimum 3 years of experience in Desktop Support.
- Strong knowledge of Windows OS and Microsoft Office.
- Basic networking knowledge (LAN, WAN, TCP/IP, DNS, DHCP).
- Experience in hardware troubleshooting and printer support.
- Good communication and problem-solving skills.
- Ability to work independently and provide end-user support.
Salary Budget: Up to ₹25,000 per month
Work Location: Lower Parel, Mumbai
Notice Period: Immediate joiners or candidates with a short notice period are preferred.