Desktop Support Engineer

Microlink Solutions Pvt Ltd, a leading IT Infrastructure and IT Solutions Provider is a professional organization committed to provide outstanding Value-Added Services to its Corporate and Institutional Customers.

Location: Jamnagar, Gujarat

Department: IT Support

Experience: 2 Years

Budget: Upto 32k CTC

Key Skills:

• Provide on-site and remote technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related issues, including operating system errors, application problems, and peripheral devices (printers, scanners, etc.).

• Install, configure, and maintain desktops, laptops, and other end-user devices.

• Set up and maintain user accounts, email, and other IT-related services.

• Assist with software installations, updates, and patches.

• Support the deployment and setup of new hardware and software systems.

• Ensure that all systems are running up-to-date antivirus and security software.

• Manage and maintain asset inventory (hardware and software).

• Assist with network troubleshooting, ensuring network connectivity issues are resolved efficiently.

• Provide training and guidance to end-users on IT policies and procedures.

• Document all support activities and incidents in the helpdesk system, ensuring accurate records and timely follow-ups.

• Collaborate with senior support engineers and other IT staff to address complex technical issues.

Technical Skills:

• Basic knowledge of desktop hardware and software troubleshooting.

• Familiarity with operating systems (Windows, MacOS, Linux).

• Understanding of networking principles (TCP/IP, DNS, DHCP). Experience with Microsoft Office Suite and other standard business applications.

• Familiarity with remote desktop software and helpdesk tools is an advantage.

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 4 years of experience.