Desktop Support Engineer

10,000 - 16,000 /month

Innovative Tech Hub Private Limited

Block A Sector 30 Gurgaon, Gurgaon

6 - 48 months Experience in Hardware / Network Engineer

1 Opening

Full Time

Skills Required

IT Hardware

IT Network

Job Highlights

Diploma and above

All genders

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF, Medical Benefits

Job Description

Job Title: Desktop/Technical Support Engineer L1

Experience – 1-2Y

Attend all the tickets forwarded by Service Desk and Incident management team.
Ensure tickets under various categories (P1/P2/P3/P4) are resolved within the agreed SLA.
Working on endpoint devices like Desktops, Laptops, Handheld Devices, Pinter's & Scanners.
Supporting end users for their hardware, operating system and application related issue.
Escalate with documented evidences to the next level as and when required to the respective teams (Server, NMC, IT Security, IT SDM & Service Delivery) and follow up to its closure with a complete resolution.
Ensure adherence to operational & technical escalation process (escalation matrix)
Provide accurate information in the shift handovers and on email to the respective Managers.
Patching and cabling of the Assets and also working on WIFI/ wireless connectivity's.
Co ordinating with vendors and suppliers while accepting material or handing over in case of new or replacement cases.
Asset Inventory management - need to capture accurate inventory and share with respective Asset team.

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 4 years of experience.

More about this Desktop Support Engineer job

What qualifications and experience are required for this Desktop Support Engineer position?
Ans : Candidates should have a Diploma and above qualification with 1-4 years of experience and skills like IT Hardware, IT Network.
What is the salary and job type for this role?
Ans : The salary for this Desktop Support Engineer job ranges between ₹10,000-₹16,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Desktop Support Engineer job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Block A Sector 30 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Is this job open for all genders?
Ans : Yes, this Desktop Support Engineer job is open for both male and female candidates.
What are the key responsibilities of this Desktop Support Engineer job?
Ans : As a Desktop Support Engineer, key responsibilities include skills like IT Hardware, IT Network. This role is part of Hardware / Network Engineer category.
Where is this job located?
Ans : This Desktop Support Engineer job is located in Block A Sector 30 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like IT Hardware, IT Network along with 1-4 years of experience is ideal for this Desktop Support Engineer job.
Why should you apply for this Desktop Support Engineer job?
Ans : This Desktop Support Engineer job offers a salary between ₹10,000-₹16,000 per month. This is a Full Time opportunity and has 1 openings available.