Provide first-level technical support for end-users, covering hardware, network, and printer issues.
Field incoming help requests and document user information and nature of problem or issue
Handle desktop, laptop, printer, and peripheral support, including hardware replacement and software installations.
Provide basic network troubleshooting, including LAN, Wi-Fi and VPN connectivity issues.
Perform desktop moves, adds and changes as required
Escalate unresolved issues to higher-level teams while ensuring proper documentation.
Maintain asset inventory for end-user devices and ensure accurate records.