Desktop Support Engineer

Job Summary:

The Technical Support Representative will provide technical assistance to users assisting by troubleshooting problems with computer hardware/networking or software.

Duties/Responsibilities:

Identifies, investigates, and resolves users problems with computer software and hardware /network.

Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Consults with users to determine steps and procedures taken to identify and resolve the problem.

Applies knowledge of computer software, hardware, and procedures to solve problems.

Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Collaborates with other staff to research and resolve problems.

Collaborates with programmers to explain errors and/or recommend modifications in programs.

Arranges service by software or hardware vendors to repair or replace defective products.

Maintains knowledge of technology innovations and trends.

Performs other related duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Professional and pleasant telephone manner.

Ability to explain technical issues to technical and nontechnical employees and customers.

Strong analytical and problem-solving skills.

Proficient with Microsoft Office Suite or related software.

Proficient with or the ability to quickly learn an array of computer hardware and software.

Education and Experience:

Diploma in Computer Hardware & Networking or related field preferred.

At least 1-3 years of experience in customer technical support preferred.

Freshers will also do.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

Salary

Freshers ₹8,000

Experience ₹10,000 -₹15,000

Depending on Interview

• It is a Full Time Hardware / Network Engineer job for candidates with 6 months - 2 years of experience.