Provides technical support to end users by installing, maintaining, and troubleshooting computer hardware, software, networks, and IT systems. They ensure employees can effectively use technology in a business environment.
Key Responsibilities
Install, configure, and maintain desktops, laptops, printers, and peripheral devices
Troubleshoot hardware, software, and network issues
Provide technical support via phone, email, remote access, or in person
Set up user accounts, passwords, and access permissions
Install and update operating systems and software applications
Monitor and maintain IT inventory and asset records
Configure email clients, VPNs, and collaboration tools
Escalate complex technical issues to senior IT teams
Maintain documentation of support tickets and resolutions
Ensure compliance with company IT policies and security standards
Required Skills
Knowledge of Windows, macOS, and basic Linux systems
Familiarity with Active Directory, Office 365, and networking concepts
Strong troubleshooting and problem-solving abilities
Understanding of hardware components and peripherals
Experience with remote support tools and ticketing systems
Good communication and customer service skills
Ability to work under pressure and manage multiple issues
Qualifications
Bachelor’s degree or diploma in Computer Science, Information Technology, or related field
1–3 years of IT support or help desk experience (varies by role level)