Key Responsibilities
Provide basic desktop and hardware support.
Troubleshoot hardware, software, OS, and peripheral-related issues.
Assist with installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
Learn and support AMS, Data Center, and NOC operations.
Monitor IT infrastructure and report technical issues to senior engineers.
Assist in troubleshooting network and connectivity issues.
Maintain proper records of hardware and service-related activities.
Follow company and client IT support procedures.
Coordinate with senior engineers for technical issues and escalation.
Develop practical knowledge of IT infrastructure and enterprise support environments.