A Desktop Support Engineer provides on-site or remote technical assistance to end-users, installing, upgrading, and troubleshooting hardware, software, and network systems. Key responsibilities include resolving user tickets, managing peripheral devices, maintaining system security, and assisting with onboarding. They ensure high-quality customer service and operational efficiency.
Core Responsibilities
Technical Support: Troubleshooting Windows/Mac OS, software applications, and network connectivity issues via phone, email, or in-person.
Hardware Maintenance: Installing, configuring, and upgrading desktop computers, laptops, printers, and peripheral devices.
Incident Management: Logging, tracking, and resolving IT service requests using ticketing systems
Onboarding: Setting up workstations and software for new employees.
Documentation: Creating technical documentation, FAQs, and maintaining IT asset logs.