Desktop Support Engineer

18,000 - 25,000 /month

Creative Plus Nettrade Llp

Ghatkopar (East), Mumbai

1 - 4 years Experience in Hardware / Network Engineer

5 Openings

Full Time

Skills Required

CCTV Monitoring

Computer Repair

IT Hardware

Job Highlights

12th Pass and above

Males Only

10:00 AM - 07:00 PM | 6 days working

Job Benefits: PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

A Desktop Support Engineer is responsible for providing technical assistance and support to users for computer systems, hardware, software, and network-related issues. They ensure that employees can work efficiently by troubleshooting and resolving IT problems.

Desktop Support Engineer – Job Description

Position Title

Desktop Support Engineer

Job Summary

The Desktop Support Engineer provides first-level and second-level technical support for desktops, laptops, printers, mobile devices, operating systems, software applications, and network connectivity issues. The role involves installing, configuring, maintaining, and troubleshooting IT equipment and ensuring smooth day-to-day operations.

Key Responsibilities

Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
Diagnose and resolve hardware, software, and operating system issues.
Provide technical support to end users via phone, email, remote tools, or in person.
Install, upgrade, and support Windows, macOS, and business applications.
Configure and troubleshoot network connectivity, Wi-Fi, VPN, and email issues.
Manage user accounts, passwords, and permissions using directory services.
Perform system updates, patch management, and antivirus maintenance.
Monitor and maintain IT asset inventory and documentation.
Escalate complex issues to senior IT teams when necessary.
Support onboarding and offboarding activities for employees.
Ensure compliance with IT security policies and best practices.

Required Skills

Strong knowledge of Windows operating systems (Windows 10/11).
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience with Active Directory and Microsoft 365 administration.
Knowledge of hardware troubleshooting and replacement.
Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
Remote support experience using tools like TeamViewer or AnyDesk.
Good communication and customer service skills.
Problem-solving and analytical abilities.

Qualifications

Bachelor's degree or Diploma in Computer Science, Information Technology, or related field.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are preferred.
1–5 years of experience in desktop support, help desk, or IT support roles.

Preferred Experience

Microsoft 365 administration.
Active Directory and Group Policy management.
Printer and scanner support.
Basic server and cloud support.
IT asset management.

Sample Resume Keywords

Desktop Support, Technical Support, Help Desk, Windows 11, Active Directory, Microsoft 365, Office 365, VPN, DNS, DHCP, TCP/IP, Hardware Troubleshooting, ServiceNow, Remote Support, IT Asset Management, Endpoint Management, User Administration.

Other Details

It is a Full Time Hardware / Network Engineer job for candidates with 1 - 4 years of experience.

More about this Desktop Support Engineer job

What skills and experience do you need for this Desktop Support Engineer job?
Ans : To apply for this Desktop Support Engineer job, candidates should have skills like CCTV Monitoring, Computer Repair, IT Hardware along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Desktop Support Engineer job ranges between ₹18,000-₹25,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Desktop Support Engineer job has 6 days working days and timings from 10:00 AM - 07:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ghatkopar (East), Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-4 years of experience can apply for this Desktop Support Engineer job. Only male candidates can apply.
What are the key responsibilities of this Desktop Support Engineer job?
Ans : As a Desktop Support Engineer, key responsibilities include skills like CCTV Monitoring, Computer Repair, IT Hardware. This role is part of Hardware / Network Engineer category.
Where is this job located?
Ans : This Desktop Support Engineer job is located in Ghatkopar (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like CCTV Monitoring, Computer Repair, IT Hardware along with 1-4 years of experience is ideal for this Desktop Support Engineer job.
Why should you apply for this Desktop Support Engineer job?
Ans : This Desktop Support Engineer job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.