Desktop Support Engineer

Desktop Support Engineer / Hardware & Networking Engineer

Job Summary

We are seeking a highly skilled Desktop Support Engineer with strong expertise in Hardware and Networking to provide end-to-end IT support for users and infrastructure. The role involves troubleshooting desktops and peripherals, managing network connectivity, and ensuring reliable IT operations across the organization.

Key Responsibilities

Desktop & End-User Support

• Provide technical support for desktops, laptops, printers, scanners, and other peripherals

• Install, configure, and maintain operating systems (Windows/macOS/Linux) and business applications

• Troubleshoot hardware, software, and OS-related issues

• Support user accounts, email, and access management (Active Directory, Microsoft 365)

• Handle onboarding and offboarding (system setup, access provisioning)

• Respond to support tickets and resolve issues within defined SLAs

• Maintain IT asset inventory and documentation

Hardware Support

• Assemble, upgrade, and repair desktop and laptop hardware components

• Diagnose and replace faulty components (RAM, HDD/SSD, motherboard, power supply)

• Perform system imaging, backups, and data recovery

• Coordinate with vendors for warranty and hardware replacements

Networking Responsibilities

• Install, configure, and maintain LAN, WAN, Wi-Fi, and network cabling

• Troubleshoot network connectivity issues (switches, routers, firewalls, access points)

• Monitor network performance and ensure uptime

• Configure IP addressing, DHCP, DNS, and VLANs

• Support VPN connectivity and basic network security practices

• Assist in network upgrades and infrastructure projects

Required Skills & Qualifications

• Proven experience in Desktop Support, Hardware Engineer, or Network Support roles

• Strong knowledge of computer hardware and peripherals

• Good understanding of networking concepts (TCP/IP, LAN/WAN, Wi-Fi)

• Experience with Windows OS, Active Directory, and Microsoft 365

• Familiarity with network devices (routers, switches, firewalls)

• Experience with ticketing systems and IT documentation

• Strong troubleshooting and customer service skills

Preferred Qualifications

• Degree or diploma in IT, Computer Science, or related field

• Certifications such as CompTIA A+, Network+, CCNA, Microsoft

• Experience with endpoint management tools (SCCM, Intune, JAMF)

• Knowledge of basic cybersecurity best practices

What We Offer

• Competitive salary and benefits

• Hands-on exposure to enterprise IT infrastructure

• Career growth opportunities

• Supportive and collaborative team environment

• It is a Full Time Hardware / Network Engineer job for candidates with 1 - 4 years of experience.