1. Hardware Troubleshooting Computer hardware, BIOS configuration, desktop/laptop assembly, hardware diagnostics
2. Email Configuration Outlook/Thunderbird setup, IMAP/POP3/SMTP configuration, email troubleshooting
3. Network Troubleshooting IP addressing, DNS, DHCP, LAN/WAN troubleshooting, cable testing
4. Printer Issue Handling Printer setup, driver installation, network printer configuration, troubleshooting
5. Software Installation Windows software installation, antivirus setup, licensing basics
6. OS Installation & Troubleshooting Windows/Linux installation, bootable USB creation, driver installation
7. Active Directory Management User account management, group policies, domain joining
8. Firewall Management Basic firewall configuration, access control, security basics
9. Camera System (NVR) Setup CCTV/NVR configuration, IP camera setup, remote viewing
10. Shared Folder Management Folder sharing, permission management, network drive mapping
11. Asset Management IT inventory tracking, asset tagging, documentation
12. Network Router Configuration Router setup, WAN/LAN configuration, internet troubleshooting
13. Network Switch Configuration Switch setup, VLAN basics, connectivity troubleshooting
14. System Performance Monitoring CPU/RAM monitoring, disk usage analysis, system health checks
15. Antivirus Management Antivirus installation, updates, security monitoring
16. Data Backup & Restore Backup software handling, restore process, recovery basics
17. 17 Remote Support AnyDesk, TeamViewer, RDP troubleshooting
18. Patch Management Windows updates, patch deployment, update monitoring
19. LAN Cable Management Cable crimping, testing, structured cabling
20. WiFi Access Point Setup Wireless router/AP setup, WiFi troubleshooting
21. Software License Management License tracking, renewal monitoring, compliance
22. IT Security Awareness Password policy, compliance, phishing awareness
23 Vendor Coordination Vendor follow-up, warranty claims, repair coordination