Deputy Manager - IT Infrastructure and Operations

Deputy Manager- IT Responsibilities IT Infrastructure & Operations Management Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities. Ensure high availability, performance, and reliability of IT systems and services. Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives. Manage server room infrastructure and associated technology assets. Ensure adherence to IT operational standards, procedures, and best practices. IT Service Management (ITIL) Apply ITIL framework principles for effective IT service delivery. Manage Incident, Service Request, Problem, Change, and Service Level Management processes. Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner. Monitor service performance metrics and drive continual service improvement initiatives. Conduct periodic service reviews with internal stakeholders and support partners. Maintain service availability and ensure business-critical services meet uptime targets. Network & Communication Services Coordinate with service providers for WAN and Internet connectivity. Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity. Ensure seamless communication services. (Voice & Data) Cyber Security & Information Security Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards. Support management of: Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching Access Management Controls / Security Compliance Requirements Promote information security awareness and good cyber hygiene practices among users. Participate in internal and external Information security audits. SAP & Enterprise Applications Provide coordination and support for SAP and other business applications. Work closely with business users to manage incidents, enhancements, and change requests. Participate in application upgrades, testing, deployment, and user adoption activities. Support integration initiatives involving SAP and other business applications. Disaster Recovery & Business Continuity Support Disaster Recovery (DR) planning, testing, and execution. Maintain IT recovery procedures and disaster recovery documentation. Participate in Business Continuity Planning (BCP) activities. Coordinate periodic DR drills and closure of identified improvement actions. IT Governance, Risk & Compliance Ensure compliance with IT policies, standards, and governance frameworks. Support implementation and maintenance of: ISO 27001:2022 Information Security Management System (ISMS) ISO 22301:2019 Business Continuity Management System (BCMS) ISO 27031 ICT Readiness for Business Continuity Maintain documentation, audit records, risk registers, and compliance evidence. Participate in internal and external audits and support closure of observations. Vendor & Contract Management Manage relationships with IT vendors, OEMs, service providers, and system integrators. Monitor vendor performance against agreed SLAs and contractual commitments. Conduct periodic vendor reviews and identify service improvement opportunities. Ensure proactive renewal and management of support contracts, licenses, and subscriptions. IT Asset & Inventory Management Maintain accurate inventory of IT hardware, software, and network assets. Ensure effective asset lifecycle management from procurement to retirement/Disposal as per the organization’s policy. Conduct periodic audits and reconciliation of IT assets. Ensure compliance with software licensing requirements. Periodic Reconciliation of IT assets with CMDB for ensuring single version of truth for both Hardware/Software inventory. IT Budgeting & Procurement Support preparation and monitoring of annual IT CAPEX and OPEX budgets. Initiate procurement activities in line with approved budgets and business requirements. Coordinate with Procurement, Finance, and other cross-functional teams for timely acquisition of IT products and services. Track budget consumption and provide periodic expenditure reports. Coordinate with Finance for: Asset Capitalization / Asset Transfer / Asset Disposal Financial Compliance and Audit Requirements Digital Transformation & IT Projects Actively contribute to Digital Transformation initiatives. Prioritize business demands and translate them into actionable IT initiatives. Administrative Tasks PR Creation for the procurement of IT Assets/Consumables/AMC’s & others & Coordination with Techno Commercial Team for the timely release of PO/SO. Tracking of the AMC/Warranty – proactively initiating for the renewal of the AMC’s before the expiry date. Coordination with Vendor for the delivery/Stores for issuance and other related processes. Invoice & other related documents processing and coordination with cross functional team for the timely release of payment to the vendor. Gate Pass Creation/approval as per the DOA - for the asset movement/tracking/closure. SIM card management – Coordination with Telecom Service Provider/Document Processing/ activation/deactivation of SIM’s./Porting in/Porting out of SIM cards. Coordination with Internet Service Providers/Telecom Tower partners/Internal cross functional teams for the entry passes/work permits. Ensuring the agreement with the Telecom Tower partners are done proactively before the expiry of the rental agreement and it is followed as per the agreement. Ensure Safety Adherence during day to day IT operation/Projects/Service Providers – Internet/Telecom/Cabling vendors work. Qualifications 5-10 Years of expereince BE / B Tech Computer Science/ MCA / M.Sc – IT Additional Certifications - ITIL / Microsoft Certification / CCNA / PMP / SAP functional consultant / Lead Auditor – ISO 27001