Branch Service Manager

Job Description – Branch Service Manager

Company: F1 Info Services (Flipkart)
Industry: Mobile Phones, Laptops & Consumer Electronics

Job Summary

F1 Info Services (Flipkart) is seeking an experienced Branch Service Manager / Service Manager to manage mobile and laptop service center operations, after-sales service, customer satisfaction, and team performance. The role focuses on achieving KPIs, reducing TAT, improving NPS, and ensuring efficient service delivery.

Key Responsibilities

• Manage daily branch operations and service operations for mobile phones and laptops.

• Lead service engineers, technicians, and customer support teams.

• Monitor KPIs, including TAT, NPS, CSAT, repair quality, and productivity.

• Oversee after-sales service, warranty claims, repairs, and customer escalations.

• Reduce repeat repairs and improve first-time fix rates and service quality.

• Coordinate with OEMs, vendors, and spare parts teams for timely service delivery.

• Monitor service revenue, inventory, operational costs, and branch performance.

• Prepare performance reports and implement process improvements to enhance customer satisfaction.

Qualifications & Experience

• Graduate or diploma in Electronics, IT, or a related field.

• 5–10 years of experience in mobile, laptop, or consumer electronics service management.

• Experience as a Branch Service Manager, Service Manager, Branch Manager, or After Sales Service Manager.

• Strong knowledge of service operations, warranty management, customer handling, and team leadership.

Key Skills & Keywords

Branch Service Manager, Service Manager, Branch Manager, Branch Operations, Service Operations, Operations Manager, KPI, TAT, NPS, CSAT, After Sales Service Manager, After Sales Service, Mobile & Laptop Repair Management, Warranty Management, Customer Satisfaction, and Team Management.

Work Location: In person

• It is a Full Time Hardware / Network Engineer job for candidates with 4 - 6+ years Experience.