UI/UX Designer

🚀 JOB DESCRIPTION

Product Support & UI/UX Executive – HRMS/ERP

🏢 Company: AKC Webtech (P) Ltd.
📍 Location: Noida, Sector 63/64 – In-Office
💼 Experience: 2+ Years
💰 Salary: As per Market Standards
🕒 Employment Type: Full-Time
⚡ Joining: Immediate Joiners Preferred

💼 About the Role

AKC Webtech is looking for a Product Support & UI/UX Executive to work on our HRMS/ERP product, STM.

The role involves understanding customer requirements, product workflows, and user problems, providing functional product support, and suggesting improvements to make the software simple, efficient, and user-friendly.

This is a non-coding role. We are looking for someone who understands software products, user workflows, troubleshooting, and UI/UX thinking.

🚀 Key Responsibilities

• Understand customer requirements and provide effective product support.

• Handle user queries related to HRMS/ERP features and workflows.

• Identify user problems and provide functional solutions.

• Act as a bridge between customers, support, product, and technical teams.

• Understand existing product workflows and identify areas for improvement.

• Suggest UI/UX improvements based on user feedback and product requirements.

• Identify usability issues and help make the product easier to use.

• Report bugs, functional issues, and product gaps to the concerned team.

• Coordinate with the development/product team for issue resolution.

• Follow up on reported issues and ensure timely closure.

• Collect and analyze customer feedback to improve product functionality and user experience.

• Maintain proper records of customer issues, feedback, and product improvements.

🎯 What We’re Looking For

• 2+ years of experience in Product Support, Application Support, Customer Support, Business Analyst, UI/UX Support, or a related role.

• Experience working with HRMS, ERP, SaaS, or other business software will be preferred.

• Good understanding of software workflows and user requirements.

• Basic to good understanding of UI/UX principles.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer-handling skills.

• Ability to explain technical/product-related issues in simple language.

• Good coordination skills with Product, UI/UX, and Development teams.

• Knowledge of tools such as Figma, Jira, or similar tools will be an advantage.

• Basic knowledge of MS Excel/Google Sheets is preferred.

⭐ The Ideal Candidate

We are looking for someone who is:

✅ User-focused
✅ Analytical and detail-oriented
✅ Good at understanding workflows
✅ Strong in problem-solving
✅ Comfortable communicating with customers and internal teams
✅ Interested in improving software products
✅ Proactive and willing to learn

⚠️ Important Note

This is NOT a Developer/Coding role.

Candidates should have a strong interest in product support, workflow understanding, troubleshooting, user experience, and UI/UX improvement rather than software development.

📩 How to Apply

Send your updated resume to:

📧 simran@akcws.xyz
📞 +91 8796873906

Subject: Application – Product Support & UI/UX Executive

🚀 Join AKC Webtech

Be part of the team helping build a smarter, simpler, and more user-friendly HRMS/ERP experience.

• It is a Full Time Graphic / Web Designer job for candidates with 2 - 4 years of experience.