Key Responsibilities:
Outbound Calls:
Making a high volume of calls to potential customers to introduce products or services, explain their features and benefits, and persuade them to make a purchase or schedule an appointment.
Inbound Calls:
Handling incoming calls from customers, addressing their inquiries, resolving complaints, and providing support.
Lead Generation and Sales:
Identifying potential customers, nurturing leads through follow-up calls, and converting them into sales or appointments.
Customer Relationship Management:
Maintaining accurate records of customer interactions, updating customer databases, and building strong customer relationships.
Product Knowledge:
Staying updated on product features, benefits, pricing, and promotional offers to effectively communicate with customers.
Meeting Targets:
Achieving daily or weekly call targets, sales quotas, or other performance goals