We are looking for a Business Development Manager to join our team at Bisani Brothers Private Limited. The role requires candidates who are skilled in building customer relationships, following up on leads, and maximizing sales opportunities. Identify prospects and develop sales strategies to drive business growth. The position offers an in-hand salary of ₹30000 - ₹70000 and prospects of growth.

Key Responsibilities:

1. Role Overview

The Project Manager (PM) is responsible for planning, executing, monitoring, and optimizing the Merchant Onboarding process across Pan-India. The PM ensures that merchant acquisition teams, operations teams, risk, compliance, tech, and support functions work in sync to deliver a smooth onboarding experience.

2. Key Responsibilities of the Project Manager

A. Planning & Strategy

• Define merchant onboarding workflow, documentation requirements, SLAs, and compliance checkpoints.

• Develop standard operating procedures (SOPs) for onboarding.

• Design Pan-India rollout plan for onboarding tools, processes, and training.

• Set performance KPIs (Onboarding TAT, Activation Rate, Approval Rate, Merchant Drop-off etc.).

B. Execution & Coordination

• Coordinate with Acquisition Teams, Operations, Risk & Compliance, KYC Verification Partners, Tech and Customer Support.

• Ensure seamless merchant data flow from acquisition → verification → activation.

• Monitor onboarding queue and ensure timely merchant approvals.

• Drive issue resolution between regional teams and central operations.

C. Monitoring & Reporting

• Daily/weekly reporting on:

  • Total merchant onboarded

  • KYC rejection reasons

  • TAT performance

  • Process bottlenecks

• Maintain dashboards for leadership review.

D. Process Improvement

• Identify gaps in merchant documentation, process inefficiencies, or tech failures.

• Implement automation (OCR, APIs, digital KYC tools).

• Reduce onboarding TAT and merchant drop-offs.

E. Compliance & Risk Control

• Ensure adherence to RBI/Regulatory norms (KYC, AML, PEP, Screening, GST validation etc.).

• Ensure fraud mitigation checks are followed by regional teams.

• Conduct periodic audits.

F. Stakeholder Management

• Work with Sales Heads across regions.

• Align with Tech teams for tool updates.

• Liaise with Legal & Compliance on policy updates.

• Escalation handling with top merchants.

G. Training & Enablement

• Conduct onboarding process training for:

  • Field sales (FSEs)

  • Regional Managers

  • Operations teams

• Prepare training manuals, checklists, SOP updates.

3. Pan-India Team Structure & Responsibilities

Below is a recommended structure you can customize.

A. Central Team (HO/Corporate Office)

1. Central Project Manager

• Owns onboarding process end-to-end.

• Designs workflows, SLAs, and KPIs.

• Ensures cross-functional alignment.

2. Central Operations Team

• Handles backend KYC verification.

• Reviews documents, resolves discrepancies.

• Manages the central onboarding dashboard.

3. Compliance & Risk Team

• Approves high-risk merchants.

• Updates regulatory requirements.

• Conducts periodic audits.

4. Central Tech/Product Team

• Maintains onboarding platform.

• Provides API integrations for automated checks.

• Adds new features or improvements.

B. Regional Teams (North, South, East, West)

1. Regional Onboarding Manager

• Ensures adherence to onboarding SOPs at regional level.

• Monitors daily progress and escalates local issues.

• Supports sales teams with documentation guidance.

2. Regional Sales Managers

• Ensure merchants submit complete documentation.

• Train FSEs on onboarding app/tools.

• Review daily merchant pipeline.

3. Field Sales Executives (FSEs)

• Collect merchant KYC & business documents.

• Assist merchants with onboarding portals/apps.

• Ensure 100% accuracy in data entry.

C. Support Teams

1. Customer Support (Onboarding Support Desk)

• Merchant query resolution.

• Status updates for sales or merchants.

• Coordinates between regions and central operations.

2. Training Team

• Conducts monthly training for new hires.

• Updates process changes & documentation checklist.

4. Responsibility Matrix (High Level)

Function Key Responsibilities Project Manager Strategy, coordination, monitoring, escalation management Central OpsKYC verification, approval/rejection, dashboard management Compliance Risk checks, high-risk case approval, auditTech/ProductApp/platform maintenance, system enhancements Regional ManagersRegional monitoring, sales support Sales Team (FSEs/ASM/RSM) Merchant sourcing, document collection, data accuracyCustomer SupportMerchant communication and issue resolution

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. Familiarity with different sales techniques is a must. Applicants should also have good communication, negotiation, and interpersonal skills. Proficiency in computer use and the ability to utilize technology effectively are essential.

• It is a Full Time Field Sales job for candidates with 2 - 3 years of experience.