We are looking for a Inside Sales Executive responsible for generating new leads, converting prospects, managing client accounts, and maintaining strong customer relationships to drive sales growth and retention.
1. Lead Conversion Rate
Target: 20–30% conversion of qualified leads.
Measurement: CRM reports.
2. Monthly/Quarterly Sales Achievement
Target: 90–100% of assigned revenue target.
Measurement: Sales dashboard.
3. Client Retention Rate
Target: 95% retention of assigned clients.
Measurement: Renewal data, churn reports.
4. Client Satisfaction Score
Target: Minimum 4.5/5 satisfaction rating.
Measurement: Client feedback surveys.
5. Response Time to Client Queries
Target: Respond to client queries within 2–4 hours.
Measurement: Email/call response tracking.
6. CRM Data Accuracy
Target: 100% updated and accurate client data in CRM.
Measurement: Weekly audit of CRM logs.