Sales Engineer

To manage the complete customer lifecycle—from generating business opportunities and demonstrating XRF Gold Testing Machines to installation, customer training, and after-sales technical support. The selected candidate will be responsible for developing the assigned territory while ensuring excellent customer satisfaction.

Key Responsibilities :

Sales & Business DevelopmentIdentify and approach potential customers, including jewellers, hallmarking centres, refineries, laboratories, and jewellery manufacturers.

• Generate new business opportunities through regular field visits and customer interactions.

• Understand customer requirements and recommend suitable XRF machine solutions.

• Conduct live product demonstrations and explain machine features, benefits, and applications.

• Follow up with prospective customers and convert enquiries into sales.

• Develop and strengthen business relationships within the assigned territory.

• Installation & Customer TrainingInstall and commission XRF machines at customer locations.

• Install software, configure the system, and ensure proper machine setup.

• Verify machine performance before handover.

• Train customers and operators on machine operation, software usage, and routine maintenance.

• Technical Service & SupportAttend customer service requests and provide on-site technical support.

• Diagnose and resolve basic hardware and software issues.

• Perform preventive maintenance and health checks to ensure optimum machine performance.

• Coordinate with the senior technical team for advanced troubleshooting whenever required.

• Reporting & DocumentationMaintain daily reports of customer visits, sales activities, installations, and service calls.

• Update customer information and service history.

• Submit regular activity reports to the reporting manager.

TrainingSelected candidates will undergo one month of comprehensive practical training at our Surat office, covering:

• XRF technology and machine operation

• Product knowledge

• Sales process and customer handling

• Product demonstrations

• Machine installation and commissioning

• Software installation and configuration

• Customer training

• Preventive maintenance

• Basic troubleshooting and technical support

After successfully completing the training, candidates will independently manage their assigned territory for sales, installation, and service activities.

• EligibilityAny Graduate, ITI, or Diploma holder

• Freshers are welcome to apply

• Basic computer knowledge

• Good communication and customer-handling skills

• Willingness to travel extensively for field visits

• Two-wheeler with a valid driving licence preferred

Language Requirements

• Gujarati

• Hindi

• Basic English

• It is a Full Time Field Sales job for candidates with Freshers.