We are looking for a Sale Coordinator to join our team Essentials Alliance India Pvt Ltd. The role offers In Hand Salary between 12000 to 15000 and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls and emails in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is UG/PG and having good knowledge of computer . The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. 6 days working from Monday to Saturday