Develop and maintain strong, long-term relationships with clients.
Understand client needs and provide appropriate products, services, or solutions.
Serve as the primary liaison between clients and internal teams such as sales, operations, finance, or support.
Manage client portfolios to achieve growth, retention, and satisfaction targets.
Identify opportunities to upsell or cross-sell company products and services.
Conduct regular client meetings, reviews, and presentations.
Resolve client issues promptly and effectively, ensuring a positive client experience.
Prepare reports on account performance, client feedback, and opportunities.
Collaborate with the sales team to onboard new clients and ensure smooth transitions.
Stay informed about industry trends, competitor activities, and market conditions