Build and maintain strong, lasting relationships with clients or customers by providing personalized service and acting as a trusted advisor.
Understand client needs, preferences, and goals to offer tailored solutions and products.
Address and resolve client complaints and issues efficiently to sustain satisfaction and loyalty.
Identify, forecast, and communicate business growth opportunities, including upselling and cross-selling.
Collaborate with internal teams to ensure delivery quality and improve the overall customer experience.
Track client satisfaction metrics and provide regular reports and presentations on account status and progress.
Stay updated on industry trends, competitive landscape, and company offerings to provide informed advice.