Key Responsibilities:
Client Relationship Management: Building and maintaining strong, long-term relationships with clients.
Needs Assessment: Understanding client needs, goals, and expectations.
Problem Solving: Addressing client issues and resolving them effectively and efficiently.
Product/Service Promotion: Identifying opportunities for upselling and cross-selling products or services.
Client Communication: Keeping clients informed about relevant updates, changes, and new opportunities.
Strategic Planning: Developing and implementing strategies to enhance client satisfaction and business growth.
Performance Monitoring: Tracking and reporting on client relationship performance and key metrics.
Collaboration: Working with other departments (sales, marketing, customer service) to improve the overall client experience.
Business Development: Identifying and pursuing new business opportunities with existing clients.
Networking: Attending industry events and building relationships with key stakeholders.