· Build and improve relationships with customers, key suppliers and partners.
· Review company practices to ensure clients get maximum satisfaction from their purchases.
· Identify potential opportunities and inform the sales team to follow up.
· Educate and inform clients about the company’s products, services and special offers.
· Attend to client complaints and resolve issues promptly.
· Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
· Work with internal departments to ensure company meets clients’ expectations.
Oversee customer relationship management system