Customer Engagement: Building and maintaining relationships with new and existing clients, understanding their needs, and offering suitable solutions.
Sales & Targets: Driving sales, achieving targets, providing product details, and ensuring smooth purchase processes.
Customer Experience: Enhancing satisfaction at every touchpoint, from showroom visits to vehicle delivery and after-sales service.
Issue Resolution: Handling complaints and resolving issues efficiently to retain customers.
Internal Collaboration: Working with sales, service, and management teams to align efforts.
Reporting: Preparing reports on customer satisfaction and account health.
Where They Work
Automobile Dealerships (New & Used Cars, Commercial Vehicles)
Automotive Manufacturers
Financial Institutions (e.g., B2B/Channel relationships)
Essential Skills
Strong communication, negotiation, and interpersonal skills.
Customer-centric approach and problem-solving abilities.
Knowledge of market trends and automotive products.
Persistence, self-motivation, and teamwork.