Team Management: Lead, train, and motivate the presales team of 8 to 9 on roll employees to achieve daily, weekly, and monthly targets.
Lead to walk-in conversion: Develop and execute strategies to generate qualified walk-ins for individual sales projects.
3. Performance Monitoring: Achieving the desired productivity of each presales team member by ensuring they achieve the minimum required number of calls & connects as targeted.
Client Engagement: Ensure timely follow-ups scheduling and nurturing of leads to improve walk-in rates and customer experience.
5. Monitoring content & call quality: Monitoring the information being passed on & the quality of conversation in terms of comprehensive information being provided to the clients in the shortest possible time.
Collaboration: Work closely with the sales team for a smooth customer experience & marketing teams to align lead generation efforts & quality with business goals.
7. Processes & systems: Ensuring all laid down processes & systems are followed by all team members & suggest improvements to optimise performance.
8. MIS reviews: Be equipped with own assessments, observations & inputs for timely reviews by senior management.