Key Account Manager

Job description

Role Summary

The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting Business Development Managers (BDMs) in the execution of outreach and expansion activities.

Key Responsibilities

• Ensure high levels of customer satisfaction and support retention efforts.

• Maintain daily account discipline with scheduled visits and check-ins.

• Conduct regular doctor and clinic visits to build rapport and resolve minor issues.

• Follow up on usage patterns, support tickets, and customer queries.

• Provide on-ground support during patient monitoring or deployment scenarios.

• Take structured feedback from customers and communicate it upstream.

• Assist BDMs in engagement activities such as CMEs, training programs, and campaigns.

Core Traits & Qualities

• Process-oriented and able to replicate proven field models

• Reliable, punctual, and disciplined in follow-ups

• Willingness to travel extensively within the cluster

• Friendly, approachable, and proactive in dealing with healthcare professionals

• Team-oriented and open to feedback

Eligibility & Qualifications

• 1–6 years of experience in field operations, medical sales, diagnostics, or other customer-facing roles

• Bachelor’s degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred)

• Freshers with strong interpersonal skills and a coachable attitude may be considered

• Proficient in the local language and basic spoken English

• Comfortable using smartphone apps, email, and basic reporting tools

• It is a Full Time Field Sales job for candidates with 1 - 6+ years Experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹35000 - ₹50000 per month + Incentives that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., VIGOCARE.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 8 Key Account Manager at VIGOCARE
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Field Sales job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has 09:30 AM - 06:30 PM timing.