Key Account Manager

Key Account Manager – HoReCa

Location: Bangalore

Department: Sales / Key Accounts

Role Overview The Key Account Manager (KAM) – HoReCa will be responsible for managing and growing key accounts within the Hotels, Restaurants & Cafés (HoReCa) segment. The role focuses on driving revenue, strengthening customer relationships, improving service levels, ensuring timely credit collections, and positioning udaan as a preferred sourcing partner for HoReCa clients in the Bangalore market.

Key Responsibilities

1. Account Management & Relationship Building

- Manage end-to-end relationships with key HoReCa accounts in the region.

- Develop strong customer engagement to understand requirements, buying patterns, and pain points.

- Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities.

2. Sales & Revenue Growth - Drive revenue targets by increasing wallet share from existing and new HoReCa customers. - Identify opportunities to upsell and cross-sell categories including staples, perishables, beverages, and non-food items. - Develop account-specific sales strategies aligned with Udaan’s business objectives.

3. Customer Acquisition & Market Expansion

- Identify and onboard new HoReCa clients, including premium hotels, QSRs, restaurants, cafés, and caterers.

- Map market potential and competitive landscape for effective expansion.

4. Demand Planning & Order Management

- Work with supply planning and category teams to ensure product availability.

- Coordinate order processing, timely deliveries, and issue resolution.

- Monitor customer order cycles and take proactive actions to maintain service consistency.

5. Credit Management & Collections

- Monitor customer credit limits, outstanding balances, and payment cycles.

- Ensure timely collection of dues as per agreed credit terms.

- Coordinate with finance teams for reconciliation, dispute resolution, and risk control. - Maintain strong follow-up with customers to minimize overdue payments and improve overall credit hygiene.

6. Cross-Functional Coordination

- Collaborate with category, supply chain, finance, and operations teams for smooth customer service.

- Ensure pricing accuracy, credit terms, and policy compliance.

- Provide customer feedback and insights to product/category teams for improvements.

7. Data Analysis & Reporting

- Track sales performance, customer metrics, outstanding dues, and account-level P&L.

- Share periodic reports and dashboards with leadership.

- Use data to drive decision making and optimize account performance.

Key Skills & Competencies

- Strong understanding of HoReCa procurement cycles and product categories.

- Excellent relationship management and negotiation skills.

- Strong analytical ability; comfortable with data, Excel, and CRM tools.

- Customer-centric mindset with problem-solving capability.

- Ability to manage credit effectively and ensure timely collections.

- Ability to work in a fast-paced, high-growth B2B environment.

Educational & Experience Requirements

- 2–5 years of experience in HoReCa sales/key account management.

- Prior exposure to Bangalore HoReCa market is highly desirable.

• It is a Full Time Field Sales job for candidates with 1 - 3 years of experience.

More about this Key Account Manager job

1. What is the eligibility criteria to apply for this Key Account Manager job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹44000 - ₹48000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Key Account Manager job?
   Ans: This Key Account Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Key Account Manager job?
   Ans: No, there is no fee applicable for applying this Key Account Manager job and during the employment with the company, i.e., Hiveloop E-commerce Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Key Account Manager role?
   Ans: There is an immediate opening of 3 Key Account Manager at Hiveloop E-commerce Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Key Account Manager job?
   Ans: This Key Account Manager job has 09:00 AM - 06:00 PM timing.